After testing AI customer service platforms for years, I’m seeing a real shift...

https://www.booknose.win/after-testing-ai-automation-platforms-across-15-teams-i-m-seeing-up-to-70-of

After testing AI customer service platforms for years, I’m seeing a real shift in 2026. Teams now hit 70% automation within a week, but it’s not about bots fully resolving issues—it’s about smart assist that speeds reps up