Getting a bad review doesn’t have to be the end of the story. Some Google...

https://www.adirs-bookmarks.win/dealing-with-unfair-google-reviews-is-frustrating-but-you-are-not-powerless

Getting a bad review doesn’t have to be the end of the story. Some Google reviews can be removed if they clearly violate Google’s content policies. Keep in mind that results vary and Google is selective about what they take down