Mastering Live Call Handoffs and Agent Reliability in 2026
https://send.now/jkxq6rvcf0of
As of May 16, 2026, the promise of autonomous customer support has shifted from abstract LLM benchmarks to the granular mechanics of state management
As of May 16, 2026, the promise of autonomous customer support has shifted from abstract LLM benchmarks to the granular mechanics of state management