Voice AI can mess up answers when it mishears or guesses wrong from unclear...

https://sergiossplendidcolumn.timeforchangecounselling.com/how-do-i-clean-up-a-knowledge-base-so-rag-stops-pulling-stale-policies

Voice AI can mess up answers when it mishears or guesses wrong from unclear data. Catching errors before they reach customers is key—like having the system read back order IDs for confirmation or only confirming info when API calls return success