Voice AI can slip up and give wrong answers, but catching errors before they...

https://wiki-legion.win/index.php/Voice_Agent_vs_Chatbot:_Which_One_Hallucinates_More_in_Support%3F

Voice AI can slip up and give wrong answers, but catching errors before they reach customers is doable. A practical way is using readbacks for order IDs—have the system repeat the ID aloud to confirm it matches