Voice AI can slip up by mishearing or guessing info, leading to wrong answers....

https://future-wiki.win/index.php/What_Is_the_Tau-Voice_Benchmark_and_What_Did_It_Find%3F

Voice AI can slip up by mishearing or guessing info, leading to wrong answers. A practical way to catch errors early is using readbacks for key details like order IDs—asking the customer to confirm what the system heard