Voice AI can slip up when it misunderstands details or guesses wrong, leading...
https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/
Voice AI can slip up when it misunderstands details or guesses wrong, leading to incorrect answers. A practical way to catch mistakes before they reach customers is adding readbacks—having the system repeat order IDs or info aloud to confirm accuracy